At Maria Pen, we are committed to providing you with high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Return

You may request a return within 1–3 days of receiving your order only if the product is damaged, defective, or incorrect.

To be eligible for a return:

• The item must be unused and in its original packaging.

• You must provide proof of purchase (order number, confirmation message).

• Clear photos of the damaged or incorrect item must be submitted with your return request.

2. How to Request a Return

To initiate a return, please contact us at:
📩 [email protected]
Include your name, order details, reason for return, and photos (if applicable). Our team will review your request and respond within 1–3 days.

3. Pickup and Inspection

Once your return is approved, a pickup will be scheduled. After receiving the returned item, we will inspect it for condition and verify the issue. If approved, your refund will be processed.

4. Refund Process

Since we offer Cash on Delivery, approved refunds will be issued in cash at the time of item pickup or through an agreed-upon method based on your location. No deductions will be made for accepted return cases.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Items returned beyond 3 days of delivery.

• Products damaged due to misuse or handling errors.

• Items without original packaging or used items.

6. Need Help?

For further assistance, feel free to contact us anytime at [email protected]. We’re here to help.